Refund and Returns Policy
Last Updated: 17 May 2026
Welcome to Mitti Sugandh. We aim to provide quality terracotta and clay products. This Refund & Returns Policy explains conditions regarding returns, replacements, and refunds for purchases made through our website.
1. Eligibility For Returns
Returns may be accepted under the following conditions:
- Product received is damaged during delivery
- Incorrect product delivered
- Product has significant manufacturing defects
- Return request is submitted within the applicable timeframe
Products must remain unused and in original condition wherever applicable.
2. Non-Returnable Products
Returns or refunds may not be accepted for:
- Customized or personalized products
- Bulk manufacturing orders
- Wholesale orders (unless damaged or incorrect)
- Used products
- Products damaged due to improper handling after delivery
3. Damaged Products
If you receive a damaged product:
- Inspect items immediately upon delivery
- Contact us within a reasonable time after receiving the order
- Share photos of damaged products and packaging (if requested)
- Our team will review the issue before processing replacement or resolution
4. Refund Approval Process
Refund requests may be reviewed based on:
- Product condition
- Nature of complaint
- Supporting evidence provided
- Eligibility under this policy
Approval is subject to verification.
5. Replacement Policy
Eligible cases may qualify for:
- Product replacement
- Partial resolution
- Alternative support options
Replacement availability depends on stock and product type.
6. Bulk & Wholesale Orders
For bulk, wholesale, or customized manufacturing orders:
- Separate return conditions may apply
- Refunds may not be available after production begins
- Specific agreements for large orders may override standard policies
7. Refund Processing Time
If approved, refunds may require reasonable processing time depending on payment method and verification procedures.
8. Cancellation Policy
Order cancellation requests may be accepted before dispatch.
Orders already processed, shipped, or customized may not qualify for cancellation.
9. Policy Changes
Mitti Sugandh reserves the right to update this Refund & Returns Policy without prior notice.
Updated policies become effective immediately after publication.
10. Contact Information
Business Name: Mitti Sugandh
- Phone: +91 9997090503
- Phone: +91 9760728978
- Email: mittisugandh.business@gmail.com
For refund, return, or replacement inquiries, contact our support team.